Scammers specifically target you hoping to gain access to your account so they can make changes, order equipment, or obtain personal information.
More criminals are using text messages to try to get you to give them information. This is called SMiShing because texts are SMS or "short message system" messages.
Common Text Scams
To find out more about reporting fraud, check out our Resources page.
AT&T does NOT send text or email requests to customers asking for personal account or credit card information.
Report Suspicious Activity
The AT&T Mobile Security app for Android scans your smartphone and all of your apps for potential malware, including Trojans, worms, spyware, and other suspicious software. Mobile Security scans on demand and when app installation occurs. If you select Monitor File Settings, Mobile Security will also actively monitor your files for suspicious content. To learn more about AT&T Mobile Security, visit www.att.com/securitycallprotect.
When you tap on a message that Android tags as suspicious, the OS will often give you the opportunity to report it as spam (or verify that it’s not spam). But if you get a spam text that wasn’t flagged:
Top of the list is — as you probably already know — never reply to a spam text, and never ever click on a link within a spam text. If you’re not sure whether a text is spam or legitimate, hold off on replying until you’ve done a bit of research.
Apple’s spam blocking is a little more basic than Android’s: it blocks phone numbers that you don’t have saved in your contacts list and haven’t been in contact with before, which could be an issue (say, if you’re expecting a call from a car service).
Block specific texts
Most major carriers these days offer spam-blocking services for phone calls, and these can carry over to texts. Carrier sites will give details about free and for-pay security services offered by AT&T, T-Mobile, and Verizon; if you use a different carrier, check its website.
At the bottom of the page, select “Block this Caller.”
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Select “info” and then click “info” again on the next page.
If you’re using one of the major carriers (Verizon, AT&T, or T-Mobile), you can report a spam text by forwarding it to 7726. (This spells “SPAM” on your phone keyboard.) This may also work with other carriers; to find out if it’s possible, check with your carrier.